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Data Science for Service Design

CASE

This project identifies the opportunities for data science to support the service design process. It evaluates if the techniques meet the designer’s needs and fit the design process with user-centred activities.

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Feedback for complex interactions

ABOUT DESIGN

The Modeler is interactive and its feedback needs to explain what the consequences of the users actions are.

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The holistic double diamond, an extended double diamond design process

ABOUT DESIGN

The holistic double diamond (HDD) is a service design process model. It is similar to the double diamond (DD) and includes a broader timeline than the DD and other models.

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